Ballad Health was seeking a more accurate, streamlined way to submit roster updates to the 30 health plans with which it maintains delegated credentialing relationships
Ballad Health was seeking a more accurate, streamlined way to submit roster updates to the 30 health plans with which it maintains delegated credentialing relationships
Each plan requires Ballad’s contracting and support services team to create and upload a roster in a different format and on a different schedule. The team spent at least four hours every week submitting rosters and following up to make sure they were received.
Data is quality checked, then standardized into a single format that includes all data elements the plans require. Ballad then submits the roster to multiple plans at one time. Each roster is date stamped when a plan accesses it, so Ballad’s team can rest assured roster changes were received.
By automating roster submission for six of the health plans, Ballad Health has cut the time needed to process rosters in half while also increasing data quality.